Reserve Bank Ombudsman Chandigarh Hosts Interactive Session to Enhance Financial Awareness Among Government Officials
The Office of Reserve Bank Ombudsman, Chandigarh conducted a face to face interaction with Government Officials on February 27, 2024 at RBI Chandigarh. The Government Officials included officials from Doordarshan, Akashwani and Press Information Bureau. The objective of the event was to increase financial awareness among the participants and to educate them of financial sector in order to financially empower them. The event was primarily addressed by Shri Rajeev Dwivedi, Reserve Bank Ombudsman and Shri Ram Sarup, Deputy Ombudsman.
In the programme, the speakers explained the rights as well as responsibilities and duties of the customers of banks and non-banking financial companies. The participants were sensitized about do’s and don’ts of safe digital banking in the form of non-sharing of OTPs, account / card details, PIN, internet banking passwords, etc. The speakers urged the customers of the financial sector that they should use only the official apps, websites and call centre numbers of the service providers. Through small videos, the participants were also made aware about the common ‘modus operandi’ adopted by the fraudsters to cheat the gullible customers of financial sector. In this regard they were also requested to go through ‘BE(A)WARE’ booklet available on RBI’s website (https://www.rbi.org.in). The participants were requested that messages on mobiles like updation of KYC details, disconnection of electricity bill, blocking of sim cards, redemption of reward points in credit cards, job offer through Telegram etc by downloading any link or otherwise should be handled with extreme care. Similarly, any message to the receivers regarding remittance of funds to overseas relatives should be acted upon only after due confirmation.
The participants were also informed that complaints regarding deficiency in services of banks and non-banking financial services can be filed at https://www.cms.rbi.org.in or can be sent to the Chief General Manager, Central Receipt and Processing Centre, Reserve Bank of India, Central Vista, Sector 17A, Chandigarh -160017 for examination under the Reserve Bank Integrated Ombudsman Scheme 2021 (RBIOS-2021). Shri Harshit Narang, Indian Information Services (IIS), Deputy Director, Press Information Bureau (PIB), Chandigarh, Shri Umesh Kashyap, Programme Executive, Head of Programme, Doordarshan (Prasar Bharti) and Mrs. Poonam Amrit Singh, Head of Programme, All India Radio (Akashwani), Chandigarh along with their teams participated in the interaction.
