Coordination”Meeting on cyber security held with private bank officials
Chandigarh, September 26: Haryana Director General of Police, Shri Shatrujeet Kapur, today emphasized the importance of working within the “golden hours” and reducing response times to prevent cybercrime. He said that the chances of stopping a cybercrime are highest in the initial period after it occurs, which is known as the “golden hour.”Shri Kapur made these remarks while presiding over a meeting with senior officials of HDFC Bank regarding cyber security. He stressed that the police department and bank employees play equally important roles in this effort, and that enhanced coordination between the two entities is essential for effective crime prevention.The meeting focused on discussing the Citizen Financial Cyber Fraud Reporting Management System module of the Cyber Portal, as well as the challenges associated with apprehending cybercriminals and potential solutions. HDFC Bank officials at the meeting pledged full cooperation with the police administration, emphasizing the security of customer deposits as a top priority and their commitment to assisting with cybersecurity efforts.Mr. Kapur also advocated for increasing the number of nodal officers to accelerate response times, even during holidays and non-traditional working hours. To elevate the competence of these nodal officers and furnish them with up-to-the-minute information, they will receive training in conjunction with the National Cyber Helpline No. 1930 team, fostering improved coordination.To expedite the resolution of cyber fraud issues, the cases will be categorized into two groups: live cases, where immediate action is taken upon receiving a complaint, and cases that have persisted for an extended period. Separate teams will be assigned to address these categories, and bank officials were advised to establish a dedicated team to clear any backlog of complaints. The meeting also addressed IFSC code verification, monitoring suspicious international bank account transactions, and other related matters.Instructions given for geofencing of POS machines, transactions on suspicious bank accounts will also be monitored. Furthermore, the Director General of Police instructed bank officials to verify sellers’ businesses before providing Point of Sale (POS) machines to prevent misuse by cybercriminals. Geofencing of these machines was also recommended to automatically deactivate them when moved. It was emphasized that suspicious transactions in bank accounts should trigger immediate action. The bank’s appointed team will undergo training in early October to operate efficiently by October 15, with a review scheduled at the end of the month.He said that in case of cyber crime, it is very important to give information about it on helpline number 1930 without wasting any time. In such a situation, questions are asked as per the SOP prescribed by the policeman posted on the helpline number. After this, after informing the nodal officers of the concerned bank, the bank account is blocked and further transactions can be stopped. He said that in this process it is very important to establish good coordination between the bank officials and the person posted on the helpline number.He stressed the importance of establishing good coordination between the bank officials and the person posted on the helpline number. He said that the helpline is staffed 24 hours a day and asked the bank employees to ensure that nodal officers are available seven days a week so that prompt action can be taken in case of cyber crime, even on Saturday and Sunday.ADGP Cyber Crime sh OP Singh gave a PowerPoint presentation on the challenges facing cyber security and other important facts.
Panchkula Police Commissioner Sh Sibash Kabiraj, Superintendent of Police, Cyber Sh Amit Dahiya, HDFC Branch Banking Head Sh Vineet Arora, Zonal Head Vikas Kochhar, and Zonal Head Salary North Sh Munish Arora were also present in this high-level meeting.
